Support Resources

Below is a outline of product support documents, applications and videos that provide details on how to work with the mcThings platform.


General Support Documents

mcScript Guide:

  • This guide includes all the details on the different functions that are available within the mcThings programming language. This document is critical to understanding the versatility of the mcThings platform.

White Paper on Beaconing:

  • This guide includes all the details on the different functions that are available within the mcThings programming language. This document is critical to understanding the versatility of the mcThings platform.

Application Specific Support

mcOTA:

mcStudio:


Hardware Specific Documents and Firmware

mcGateway:

  • mcGateway Quick Start Guide:
    • This document provides details on how to work with the mcGateway including how to power and connect your gateway to a network. The document also walks through the two different updates for the mcGateway.
    • www.mcthings.com/downloads
  • mcGateway Application Processor Files:
    • This is a required update for the mcGateway that uses the USB connection to update the application processor.
    • www.mcthings.com/downloads
  • mcGateway Hot Processor Files:

mcModules (110 and 120 versions):

  • mcModule Firmware:
    • The mcThings website has the newest firmware for the modules available for download. Using mcOTA and these firmware files, you can proceed to update your mcModules.
    • www.mcthings.com/downloads
  • mcModule Product Specifications:
    • This document provides specific details about the mcModules (design, antenna details, pin details, etc) as well as provides example projects to get started with programming the modules.
    • www.mcthings.com/downloads
  • mcModule Schematics:

mcDemo205:

  • mcDemo205 Quick Start Guide:
    • This is a quick start guide for connecting the mcDemo205 directly via serial port connection instead of using an mcGateway.
    • www.mcthings.com/downloads
  • mcDemo205 Product Specification:
    • This document has a large amount of information on the mcDemo205 device (design, antenna details, pin details, etc) as well as provides example projects to get started with programming the device and sending information out via SIGFOX.
    • www.mcthings.com/downloads
  • mcDemo205 Technical Product Overview Video:

Additional Support

Video Instructions & Examples:

Forum/Online Community:

  • Connect with mcThings on our forum to post questions and connect with our building community. We strive to answer questions as quickly as we can.
  • The easiest way to stay up to date on the latest mcThings news, updates and releases is by engaging with us through our social media outlets!

Dedicated Support Packages

For clients who required dedicated support from mcThings, we offer a Dedicated Support Package to help! The Dedicated Support Package offers 40 hours of dedicated support including the following:

  • A Dedicated email address to connect with us directly.
  • Response to inquiries within 48 hours or less.
  • Monthly update on hours used and hours remaining.

Support Includes:

  • Direct support for connecting other sensors.
  • Assistance/Creation of specific libraries for other sensors.
  • Assistance/Creation of code and programming for your use-case.
  • Engineering support questions.

After 40 hours of direct support, our clients can renew their support package for another 40 hours or pay per hour of support. Contact us for dedicated support pricing.

*Note: Upon inquiry of additional support hours, requirements will be scoped out to estimate hours before commencing work. Please allow up to 5 business days for project scoping and estimate.